We only sell 100% genuine and authentic products. We buy our products directly for the distributor and we stand with every product we sell. We provide 24/7 customer service via email or over the phone. If you are not satisfied for any reason, you can return any unopened product with its original packaging and packing slip within 14 days of purchase and we will issue a full refund. However, if the fragrances have been used and you want to return it for any reason we provide prepaid return label and after we inspect the product we charge restock from 5%to 20% it depends how much the product has been used.