Return Policy

At FragranceLord, we take pride in offering our customers 100% genuine and authentic products. We source our products directly from authorized distributors and stand behind every product we sell. Our commitment to your satisfaction doesn't stop there - we also provide 24/7 customer service via email or phone to help you with any questions or concerns you may have.

We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy. If you're not happy with your product for any reason, you can return any unopened item with its original packaging and packing slip within 14 days of purchase for a full refund. If you've used the fragrance and want to return it, we offer a prepaid return label, and after we inspect the product, we charge a restocking fee from 15% to 30%, depending on how much the product has been used. Please note that the customer is responsible for the return shipping costs.


Contact us at or call us at 833-433-5673 for any questions or concerns. Our team is dedicated to providing you with the best possible customer service experience.