Return Policy

At FragranceLord, we’re dedicated to providing you with 100% genuine, authentic products sourced directly from authorized distributors. Every item we sell is backed by our commitment to quality and authenticity.

If you’re not fully satisfied with your purchase, we offer a straightforward return policy. You may return any unopened item with its original packaging and packing slip within 14 days of purchase for a refund. Please note that we will deduct a shipping cost between $8 and $12 from the refund for any returns or unclaimed orders. Insurance and original shipping fees are non-refundable.

For used fragrances, we offer a prepaid return label and charge a restocking fee of 15% to 30%, based on the product’s condition after inspection. The shipping cost deduction will also apply alongside any restocking fees, and customers are responsible for return shipping costs.

Due to hygiene and contamination risks, our travel sprays are not eligible for return, whether opened or unopened. We encourage customers to consider their choice carefully before opening these items.

 

For any questions, please contact us at info@fragrancelord.com or call 833-433-5673. Our team is here to support you with a top-notch customer service experience.