Jo Malone London Velvet Rose & Oud Cologne Intense Spray

All Fragrance Lord orders placed before 4 p.m EST are shipped the same day (except for weekends which are shipped on the following business day). Orders Usually take 2-4 days to deliver, as we cannot guarantee same day delivery due to variable 3rd party courier scheduling. You can also choose the carrier you want us to ship your orders like, USPS, UPS,Fedex and DHL.

NEXT DAY and Send Day shipping is also available at checkout.

Shipping insurance: If a product has been dispatched with a requirement for signature confirmation and you assert that it hasn't been received, the insurance will not provide coverage for any packages dispatched with this mandate and subsequently reported as missing

At FragranceLord, we are committed to offering our customers 100% genuine and authentic products. We take great care in sourcing our products directly from authorized distributors, and we stand behind every product we sell.

In addition to our dedication to product authenticity, we are also committed to providing exceptional customer service. Our customer service team is available 24/7 via email or phone to answer any questions or concerns you may have.

We understand that sometimes a product may not meet your expectations, which is why we offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return any unopened item with its original packaging and packing slip within 14 days of purchase for a full refund. For used fragrances, we offer a prepaid return label, and after we inspect the product, we charge a restocking fee ranging from 15% to 30%, depending on the extent of use. Please note that the customer is responsible for the return shipping costs.

For our travel sprays, we also have a strict return policy. Due to hygiene reasons and the potential for contamination, we cannot accept returns of opened or used travel sprays. We ask that our customers carefully consider their purchase before opening the product to ensure that they are satisfied with their choice.

If you have any questions or concerns, please don't hesitate to contact us at info@fragrancelord.com or call us at 833-433-5673. Our dedicated team is always here to provide you with the best possible customer service experience.